Background

It is probably fair to say that most marketing services agencies are quite informal in their management structures - and in many ways this is a positive. However, many find themselves in a position where they are responsible for managing colleagues - yet they have no training in staff management. Moreover, the capabilities and competencies involved in running a well-motivated and effective team are by no means simple, and 'common-sense' is not enough. The consequences for morale and efficiency of ineffective management of staff can be disastrous.

To a large degree, the specifics of training and development on this subject will depend upon the structure of the agency, the agency culture - and the needs of individuals. As such it is not really appropriate to have a 'standard format' for this training. Contact us to discuss your specific needs.

Key topics typically include:

• Understanding (differing) staff motivations.
• Gaining commitment and engendering motivation.
• Evaluating performance and diagnosing capabilities and competencies.
• Giving constructive feedback.
• Delegation.

Contact Mike Imms - email us or telephone 01243 814777.