Background

Listening is something we can take too much for granted. Do it well and you massively increase your own understanding, and your empathy and rapport with clients and colleagues alike. Get it wrong and you can all too easily miss the point and cause offence.

It is especially important in marketing services - listening to the needs of our clients, dealing with different 'cultures' - creative, client, suppliers etc, constantly negotiating and communicating with these different groups. Many agency people are generally very socially adept and can talk well - too well perhaps, to the detriment of listening.

Purpose and Aims

This workshop will improve the quality and effectiveness of delegates' listening in a number of quite simple ways and practical ways.

Format

A half-day workshop, based mostly on exercises.

Benefits

From this workshop delegates will:

• Gain insights into their own listening style and personal barriers to listening.
• Learn the principles of active listening.
• Learn techniques to 'hear more' (and learn more) through better listening.
• Learn how to use listening to build rapport, respect and trust.

Contact Mike Imms - email us or telephone 01243 814777.

See also: Communication Skills and Negotiating Skills